Our 3-Year Written Workmanship Warranty
Every residential and commercial project we complete is backed by a written 3-year warranty against workmanship defects — plus our satisfaction guarantee: we do not leave until you are happy.
3-Year Written WarrantyThree years, in writing — because we control what makes paint fail.
A quality paint job is an investment, and you deserve results that last well beyond the day the crew packs up. Most painting companies in Indiana offer a one- or two-year warranty. We offer three, in writing, because we control the two things that make paint fail early: surface preparation and product quality.
Our licensed, insured crews prep every surface properly and apply premium Sherwin-Williams and Benjamin Moore coatings, so we can stand behind the work with confidence. This page explains exactly what the warranty covers, what it does not, how to keep it valid and how to file a claim — no fine print hidden in a contract.
What the warranty covers — for 3 years from completion
- Peeling, blistering, flaking or chipping of the paint we applied, when caused by improper surface preparation or application
- Every surface listed in your original estimate — interior walls, ceilings, trim, doors, cabinets, exterior siding, soffits, fascia and more
- Labor to repair or repaint the affected area at no charge to you, performed by our own crew
- Residential and commercial projects alike, from a single room to an entire HOA community
- Cabinet finishes against peeling or chipping caused by improper prep or application
- Limewash and mineral coatings against flaking caused by improper application (natural patina is not a defect)
Like every professional painting warranty, ours covers workmanship — not conditions outside our control
Surface and substrate conditions
- Horizontal surfaces such as decks, porch floors, railings, window sills and stair treads
- Cracks in plaster, drywall, stucco or masonry
- Nail or screw pops and drywall tape tears
- Rotten wood, rust, disintegrating metal or galvanized metal
- Bleeding knots and tannin stains through the finish
- Failure of previous paint layers beneath our coating
- Exterior varnished, stained or clear-coated wood
Causes outside our control
- Moisture intrusion from roof, gutter, plumbing or foundation leaks, or trapped humidity
- Mildew, mold or algae caused by moisture accumulation
- Structural movement, settling or expansion of the building
- Normal fading, chalking and wear from sun and weather
- Accidental, impact, pet or abuse damage — scratches, dents, scuffs
- Damage from improper cleaning, harsh chemicals, abrasive tools or high-pressure washing
- Paint or materials supplied by the customer, and work performed on the surfaces by anyone else after our project
- Paint and material costs for warranty repairs (labor is always free)
Warranty repairs are limited to the affected areas and use the same product and color originally applied. Because paint weathers naturally over time, a perfect match to surrounding surfaces can be approached but not guaranteed.
Your warranty is automatic. Here is how to keep it that way.
Keep your estimate
Pay in full at completion (or as arranged in your contract) and keep your original estimate or invoice — it lists the surfaces covered and serves as your warranty record.
Report issues within 30 days
Tell us within 30 days of first noticing a problem so we can correct it before it spreads, and allow reasonable access so our team can inspect and repair.
Care for the finish
Gentle cleaning with mild soap and water — no abrasive tools, harsh chemicals or high-pressure washing. The warranty applies to the original customer at the original property and is not transferable.
Three steps, no runaround
Contact us
Call (317) 850-8212 or email info@altavistapaintingpro.com with your name, project address, approximate completion date and a few photos of the issue.
We inspect
We confirm your claim within one business day and schedule an on-site inspection at a time that works for you.
We make it right
Covered repairs are scheduled promptly and completed by our own crew — no labor charge, no runaround.
A warranty is only as good as the work behind it
Proper preparation, every time
Filling, sanding, caulking, priming and masking are the difference between paint that lasts three years and paint that lasts thirty. We never skip prep to save time.
Premium products only
Sherwin-Williams Emerald, Duration and Cashmere plus Benjamin Moore premium lines, applied by a Sherwin-Williams Certified Applicator.
A local, accountable team
We are based in Carmel and serve Hamilton County and the Indianapolis metro. When you call, you reach the people who did the work — and you walked every surface with us before we left.
Painting warranty FAQ
Still wondering about something? Call (317) 850-8212 — a real person answers.
How long does the AltaVista Painting Pro warranty last?
Three years from the date your project is completed — longer than the one- to two-year warranty most Indianapolis-area painters offer.
Is the painting warranty transferable if I sell my home?
No. The warranty covers the original customer at the original property and is not transferable to a new owner.
Does the warranty cover fading or color change?
No. Gradual fading, chalking and weathering are normal for any exterior coating and are not workmanship defects. Premium exterior paints minimize fading but cannot eliminate it.
What if I supply my own paint?
Work done with customer-supplied paint is not covered. We cannot warrant products we did not select and verify for the surface.
Does the warranty apply to commercial and HOA projects?
Yes. The same 3-year workmanship warranty covers our commercial, multi-unit and HOA painting projects.
How do I file a warranty claim?
Call (317) 850-8212 or email info@altavistapaintingpro.com with your address, completion date and photos. We confirm within one business day and schedule an inspection.
Ready for paint that is backed in writing?
Tell us about your project and we will call within 2 business hours to set up a visit. No pressure, no obligation — just a fixed written price you can plan around.